Once again we have a new Director of Transportation

A few weeks ago while at the Parent Information Center, I met the new Director of Transportation for the district, John Descoteaux.  The transportation department has moved their office to PIC, which will surely increase parent access to them when problems occur.  It makes a lot of sense to locate transportation where parents, especially those new to the system, can see and speak to the people who know about the bus routes. One of our frustrations in the past has been when parents were not treated with consideration when they had a complaint about transportation.  Sometimes it helps just to admit that a mistake was made and then get on with the business of solving the problem. When someone’s young child is let off at the wrong stop or doesn’t get off the bus when they are supposed to, the first thing that should happen is an apology and the second is a solution.  A panic-stricken parent should receive assurances that the department knows what happened and why.  After meeting Mr. D., I am hopeful that parents will get the right treatment when they call his office for help.